Return & Refund Policy
Return & Refund Policy — SnuggleCape
Last Updated: October 26, 2026
At SnuggleCape, operated by Unicornkart LLC, we want our customers to have a clear and transparent shopping experience.
This policy explains return eligibility, refund procedures, exchanges, and the handling of defective or incorrect products.
1. Return Window
Customers may request an eligible return within 30 calendar days of receiving their order.
To begin the return process, contact our customer support team at:
Please contact us before sending an item back so we can provide the correct return instructions.
2. Standard Return Eligibility
For change-of-mind returns, items must generally be:
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Unused and unworn, except for reasonable inspection.
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In their original condition.
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Free from stains, odors, alterations, or customer-caused damage.
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Returned with their supplied accessories and electrical components.
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Accompanied by proof of purchase.
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In original packaging where reasonably possible.
Items that do not meet these conditions may be ineligible for discretionary change-of-mind returns.
3. Heated Apparel and Electrical Accessories
Heated shawls and other electrical comfort accessories should be returned with all original components, including supplied cables, controllers, and other accessories.
Items damaged through improper use, unauthorized modification, or washing contrary to manufacturer instructions may not qualify for change-of-mind returns.
These restrictions do not limit remedies for items that were defective, damaged, incorrect, or materially misrepresented when supplied.
4. Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incomplete, or incorrect, please contact our support team promptly.
Include your order number, an explanation of the problem, and relevant photographs if available.
We will review the issue and provide an appropriate resolution, which may include a replacement, repair, refund, or other legally required remedy.
An unboxing video is not mandatory for submitting a complaint.
5. How to Request a Return
Email:
Suggested subject:
Return Request – Order [Order Number]
Please provide your order number, item details, and return reason.
Our support team will review the request and, where applicable, provide the designated return destination and shipping instructions.
Do not ship returns to our registered business address without authorization.
6. Return Shipping Costs
Change-of-Mind Returns: Customers are responsible for return shipping costs unless otherwise stated in a promotion or agreed by our support team.
Damaged, Defective, or Incorrect Products: When the issue is verified and a physical return is required, SnuggleCape will cover reasonable return shipping or provide an appropriate prepaid return method.
We do not charge a separate restocking fee.
7. Inspection and Approval
Returned items may be inspected after receipt to verify their condition and eligibility.
We will communicate the outcome of the inspection and explain any decision to decline a discretionary return.
8. Refund Processing
Approved refunds are generally initiated within 5 business days after the returned item has been received and approved, or after approval when no physical return is required.
Refunds are normally issued to the original payment method.
The payment provider or bank may require additional time for the refund to appear.
Any faster refund requirement imposed by applicable law will take precedence.
9. Refund Amount
For eligible change-of-mind returns, the refund generally includes the product price paid and applicable refundable sales taxes.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns, unless otherwise required by law or expressly agreed.
For defective, incorrect, or materially misrepresented products, applicable shipping charges will be addressed according to the circumstances and legal requirements.
10. Exchanges
Where available, we may offer an exchange or replacement for eligible items.
If the requested replacement is unavailable, we will discuss the appropriate refund or alternative resolution.
11. Non-Returnable Items
Discretionary returns may be declined for products that have been materially used, altered, damaged, or identified as final sale where a final-sale restriction is lawful and was disclosed before purchase.
These exclusions do not restrict statutory remedies for defective or misrepresented goods.
12. Cancellation
Orders may be eligible for cancellation before shipment.
Please review our Cancellation Policy for additional information.
13. Consumer Rights
Nothing in this policy limits rights available to customers under applicable US federal or state consumer-protection laws.
14. Contact Information
SnuggleCape
Operated by Unicornkart LLC
Email: contact-us@sungglecape.com
Website: https://snugglecape.com
Registered Business Address:
30 N Gould St, Ste 4000
Sheridan, WY 82801
United States